Larry Downes |

New York Times Best-Selling Author, Technology, Strategy and the Law

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HuffPo/BB

“Remember Customer Service? Me Neither,” The Huffington Post, Jan. 5, 2012. The Huffington Post’s Ann Brenoff weighs in on Larry’s controversial Best Buy article and the decline of customer service.
This entry was posted in Media on February 26, 2012 by Larry Downes.

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Recent Posts

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News

  • In today’s Wall Street Journal, Larry on the true potential of E-Government

    December 24, 2024

  • For the Wall Street Journal today, Larry on the future of AM Radio.

    October 7, 2024

  • Does the Death of the Chevron Doctrine Harm the Business Investment Climate? New for Harvard Business Review

    September 16, 2024

  • For LinkedIn today, how AI will really affect employment

    June 25, 2024

  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023

Pivot To The Future

Larry’s new book is now an international business bestseller.  Get all the latest news here.

Recent Posts

  • In today’s Wall Street Journal, Larry on the true potential of E-Government

    December 24, 2024

  • For the Wall Street Journal today, Larry on the future of AM Radio.

    October 7, 2024

  • For LinkedIn today, how AI will really affect employment

    June 25, 2024

  • For Harvard Business Review Today, Who Will Really Regulate ChatGPT and Other AI Applications?

    May 22, 2023

  • The Antitrust Attack on Big Technology – New for Harvard Business Review

    February 26, 2023
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